DENVER, July 17, 2014 – TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced its expansion in Arkansas with a new customer experience site in Jonesboro. The announcement, in conjunction with the Grand Opening of TeleTech’s first Arkansas center in Sherwood yesterday, affirms TeleTech’s commitment to supporting employment opportunities in Arkansas and in the U.S.
The opening of this new site, located at 2908 S Caraway Road, Jonesboro, AR 72401 is scheduled for August of this year, initially creating more than 150 jobs within the Jonesboro community, and the ability to expand up to 600 positions. In addition, TeleTech previously announced its creation of 250 jobs in Sherwood, and together with the Jonesboro site, TeleTech will initially employ 400 individuals in Arkansas with the capacity to expand to 1,000 positions. “With an existing TeleTech site in Sherwood and a new site in Jonesboro, we are expanding our footprint in Arkansas,” said Ken Tuchman, chairman and chief executive officer of TeleTech. “The new Jonesboro site will be integral to TeleTech’s continued growth, particularly within the healthcare vertical, a complicated industry that requires an exceptional customer experience.”
The site opening follows close collaborations with key TeleTech partners in Jonesboro, including the Jonesboro Regional Chamber of Commerce and Mayor Harold Perrin.
"TeleTech's decision to open not one, but two, facilities in Arkansas speaks volumes about the company's confidence in our state's workforce, both in Central and Northeast Arkansas," Governor Mike Beebe said. "The knowledge-based jobs TeleTech provides are essential to maintaining our state's diverse economy, and I am pleased that the company has chosen to expand its presence in our state."
"We are excited that TeleTech has selected Jonesboro as the location for its next customer experience center. We appreciate the investment they are making and the confidence they have in Jonesboro and Craighead County," said Mark Young, president and CEO of the Jonesboro Regional Chamber of Commerce.
TeleTech is currently actively hiring for its new Jonesboro site, which will support a leading healthcare insurance company. TeleTech is specifically looking to hire customer experience representatives, team leads, trainers, recruiters, technical assistance and IT specialists, operations managers and facilities staff.
“As a global company with locations worldwide, we are focused on hiring the best talent in the world to serve our clients. We have been extremely impressed with the strong workforce in Central and Northeast Arkansas and we look forward to growing our relationship in this region,” said Todd Baxter, SVP of Global Operations at TeleTech. “We are excited to join the Jonesboro community and are committed to a continued partnership with the state of Arkansas.”
TeleTech helps its clients simplify and deliver exceptional customer experiences with innovative technologies, multichannel communications and dedicated people. For more information about TeleTech and to apply to work at the new Jonesboro center, please visit teletechjobs.com.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled services that puts customer engagement at the core of business success. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for Global 1000 clients and their customers. This holistic multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTech's over 40,000 employees speaking over 50 languages deliver results for clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit teletech.com.
Tek Starz, Jonesboro’s summer manufacturing camp, is the first camp of its kind in Arkansas. Twelve junior high students were introduced to manufacturing through hands-on projects and activities, and tours of local manufacturing facilities. The first annual Tek Starz camp, held June 9 – 13, 2014, was developed and facilitated by the Jonesboro Regional Chamber of Commerce and ASUN Jonesboro. Jonesboro’s broad manufacturing base plays a vital role in the area’s thriving economy. Tek Starz helps to ensure the future success of manufacturing in Jonesboro by developing a well-qualified upcoming workforce. Local industry provided generous support to Tek Starz; in particular, Best Manufacturing, Inc. and Hytrol Conveyor Company, Inc. supplied the design, instruction and materials for the Tek Starz campers to build projects. Special thanks also to Camfil APC and Nice-Pak Products, Inc., as well as to the Workforce Training Consortium and Nuts, Bolts & Thingamajigs, the Foundation of the Fabricators & Manufacturers Association, Intl., and many others.
The WTC will host another great OSHA 10-hour Outreach Training Course taught by Robert Magri. Robert, an engineer by education, has 20 years of safety experience in a wide variety of industrial settings. Join us on December 9 and 10, 2013 for an intense two-day OSHA course meant for safety managers, safety teams, those new to safety and for a safety review. Call or e-mail Donna Taylor at 870.680.8715 or firstname.lastname@example.org to register TODAY!
Intro to AutoCAD is starting on Wednesday, September 4, and will continue on Mondays and Wednesdays through October 7. Intermediate and Advanced AutoCAD will follow. GET YOUR EMPLOYEES REGISTERED TODAY! Call or e-mail Donna Taylor at 870.680.8715 or email@example.com.
Check out the upcoming Microsoft Word, Excel and PowerPoint classes. If you have request for another class not currently listed, please let us know by giving Donna Taylor a call at 870.680.8715.
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